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Services Level Agreements (SLAs) are based upon the priority of each inquiry or issue and can range from something that impacts individual user experiences to a system-wide outage that impacts a whole company. Our Support Targets are the same for all customers; however, to reiterate, these are response targets and may vary depending on the business's current workload:

Ticket PriorityDescription

Target First Response Time*

Critical (P1)
  • Website down for all users
  • Job Feed Broken for all users
  • Major data breach or security risk
4 hrs
High (P2)
  • Key website features not working for multiple users
  • Job application and form submissions not working for multiple users
1 Business Day
Medium (P3)
  • Specific module or media not functioning for some users
  • Non-essential features not working
2 Business Days
Low (P4)
  • Cosmetic changes/issues
  • General questions or requests
  • Issues affecting a single user/device only
2 Business Days