All user accounts are set up and managed by the Venn support team.
New Users:
If you have a new member of staff that requires access to the platform, please submit a request to our support team with the following information:
- First and Last name of the new user
- Email address of the new user
- The access levels for new users are CMS, Media Hub, and Recruitment.
Following receipt of this information, a new user will be created within one business day.
Existing User Modification:
If you have a user who needs to change their email address or name, please submit a request to our support team with the following information:
- The user's old and new details, if applicable.
- The additional access levels for the user, if applicable, are CMS, Media Hub, and Recruitment.
For access changes, any user who requires additional access must request it via a secondary party who already holds the requested access level. You are not able to request an update to your own access.
Deleting Users:
In the event that a user leaves your business or no longer requires access to the platform, we request a formal notification that the user no longer requires access to the platform, along with their full name and email address.
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