Setting up a new account with Support desk

Our support team are available to help throughout the week with any issues or queries that users have not been able to find the answers to in our knowledge base. This is done by submitting tickets to our ticketing portal.

Clients will need to set up accounts within the portal in order to submit a ticket, but once this is done, all information on the status of historic tickets is available in the account, making it far easier to keep up to date with where numerous requests are.

How to set up a new account

If you are a new Venn support customer, you will need an account created to receive the support you need. To do this, go to our help centre and click the sign-in button at the top of the screen. 

In the next screen, click to sign up for an account, then enter your full name and email address for your account and click the 'sign up' button.

Once this has been done, you will get an email sent to your email address to verify your account. After you have completed the verification, your account is all set up and ready for you to submit a ticket. For more information, see our guide on how to submit a new ticket.