At Venn, our dedicated support team is available to assist with any website issues or queries you have once your website is live and you are unable to find the support you require through our Knowledge Base help guides and videos. We ask that all these queries be submitted via our ticket system so that you can track the progress of your request.
Once your ticket has been submitted, our team will aim to respond to this under the priority we deem your query or issue to be defined by our SLAs.
Services Level Agreements (SLAs) are based upon the priority of each inquiry or issue and can range from something that impacts individual user experiences to a system-wide outage that impacts a whole company. Our Support Targets are the same for all customers; however, to reiterate, these are response targets and may vary depending on the business's current workload.
To view our SLAs in full, please visit our website via the link below.
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