Any requests or issues sent to us throughout the week that can't be immediately actioned by our support engineers will be booked into our Task Sprint workflow.
Tasks are arranged on a first-come first served basis with the exception of business critical P1 and P2 tasks. Our priority definitions can be found here: SLA & Priority Definitions
If your request is estimated to take more than half a day in the studio, we will arrange a separate time for the team to address it which will be communicated to you. This ensures that as many tasks as possible are completed promptly.
We review and test each task before sending it back to you. If you feel your issue or request requires more work, let us know, and the team will investigate further.
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